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Need help with your TERRAFREEZE order or subscription? Our team is here for you. Just fill out the form below.
Frequently Asked Questions
How long does shipping take?
Orders typically ship within 2 business days. Delivery times vary based on your region, but most customers receive their package within 3–7 business days.
Can I change or cancel my order?
If your order hasn’t shipped yet, we can modify or cancel it. Contact support immediately at [email protected].
What if my package is delayed or lost?
If your tracking hasn’t updated for more than 5 days, reach out to us — we’ll investigate and ensure you receive your order.
Do you offer refunds?
Yes — we stand behind our product. If you’re not satisfied, contact support for assistance.