Shipping Policy
When you decide to purchase TERRAFREEZE or related products, your order will be automatically shipped after your payment is confirmed.
You will receive an email with your shipping tracking ID and a personalized link for easy tracking.
We’ll make sure that you only receive premium quality products, as your health and satisfaction with our supplements is our goal. If you have any questions, write us an email: support@terrafreeze.com.
| Delivery Address | Shipping Fee | Shipping Time |
|---|---|---|
| United States | FREE | 5-7 working days |
| Australia | $19.95 | 10-15 working days |
| Canada | $19.95 | 7-12 working days |
| Ireland | $19.95 | 10-15 working days |
| New Zealand | $19.95 | 10-15 working days |
| South Africa | $19.95 | 10-15 working days |
| United Kingdom | $19.95 | 10-15 working days |
Where can I receive my order?
We will deliver your ordered products wherever you want. You can ask for them at home or at work, anywhere you have a physical address.
Can the billing address be different than the shipping address?
Yes. Simply choose a different billing address from your order form and provide us with both addresses.
How long will my order take to arrive?
According to most of our customers, domestic packages arrive within 5-7 working days after being ordered.
How much do I pay for the delivery service?
Nothing at all! The delivery service is on our side, as a sign of appreciation and trust you will be happy with your order.
Can I track my order / check the status of my order?
Yes, you can. You will receive an email with your shipping tracking ID and a link. Click on that link to check on the status of your order anytime.
I accidentally placed my order with an incorrect shipping address. What should I do?
First of all, you shouldn’t worry. If you realize you have accidentally ordered to an incorrect shipping address, write us an email as soon as possible, in order for us to make the proper changes, so that you can receive and enjoy the ordered products. You can find us any day of the week online, at support@terrafreeze.com.
I need more information about the product or the shipping process. Whom should I contact?
We stand right by our customers every step of the way. So, if you have questions regarding the product, the order or the shipping process, we’re here to help. Just write us an email, any day for the week at support@terrafreeze.com.
Return Policy
Your Terrafreeze™ purchases are always risk-free. If you’re unhappy with your purchase for any reason at all, please contact us within 180 days of your purchase to obtain a return authorization number. All used or unused jars must be returned within 90 days of purchase to be eligible for a refund.
Refund Policy
Once your return is received, a full refund will be processed and the credit will automatically be applied to your credit card or to the original method of payment within 48 hours.